Open Post: Hosted By Sephora Making The Dreams Of Introverts Come True
Having worked in retail for a few years, I know that some customers don’t mind when you talk to them, and others will run from you like you’ve got a mouth covered with oozing herpes sores (this was during my 20s, okay? Don’t judge!) if you even think of saying one word to them. I’d usually throw a “hello” at a customer before telling them that if they need anything I’ll be in the corner dusting the no-dust-having shelf I dusted two seconds before to look busy. But sometimes that would be hard to do with my pushy assistant manager growling at me to pounce on that customer and say, “Where’d you grow up? Oh, Maine? What a coincidence! We have a candle that smells just like the sea air, and if you sign up for our catalog, you get 10% off. And you know what, you don’t have to sign up for that catalog! Because in the few seconds I talked to you, I reached into your purse, grabbed your wallet, pulled out your drivers license and signed you up for that catalog, giving you that 10% off, so shop away as I attach myself to your hip with SuperGlue!”
Sephora knows that some customers just want to be left on their own to shop while they get woozy in the brains from inhaling several clouds of perfume and foundation fumes. So some of their stores have a color-coded basket policy that lets them know if you want to be talked to or not.
Twitter user Cami Williams tweeted this pic of Sephora’s gift to introverts:
There is a fellow introvert on the Sephora customer experience team who deserves A RAISE RIGHT NOW pic.twitter.com/4Aan7lUyVD
— Cami Williams (@cwillycs) November 4, 2019
HuffPo asked Sephora more about this, and they said that they’re only doing it in Europe.
While Williams did not say in her tweet where photo was taken, Sephora did clarify this is a program for European Union countries, and it does not exist in North American stores (hint, hint, North American stores).
This is apparently not that new, either. Korean beauty store Innisfree does this.
Lush needs this shit too, so their employees aren’t forced to crawl up into your asshole to scrub your internal organs with some product they want you to buy. Stores also need this for employees who don’t want to talk to annoyingly bitchy ass customers. I want to see a wave of HUHs cover a member of the “I Need To Speak To The Manager” army after they see every manager in the store holding a black basket.
Pic: Twitter