Kacey Musgraves Tweeted At American Airlines About An Employee Who Made Her Feel Unsafe
Flying commercially is often already an exasperating experience at its core–there’s usually at least one child screaming, the pungent scent of onion sweat permeates the air, and inevitably, someone nearby decided to stop at an airport kiosk to acquire a stank tuna salad sandwich with a side of extra CRONCHY Doritos to slowly savor for the full duration from boarding to landing, until they’ve finally finished indulging just in time to have their hands free to clap for the pilot satisfactorily executing their job. Kacey Musgraves recently had a negative flight experience that went above and beyond the normal annoyances; however, it didn’t involve her fellow passengers, it was instead a flight crew member who made her feel uneasy.
On Sunday, Kacey reached out to American Airlines via Twitter to make them aware of her experience. She was returning from Barcelona, Spain after performing at Primavera Sound 2022, according to Billboard.
“Just ended my travels to/from my show in Spain on the most intense and honestly f—ing awful flight on @americanair,” Musgraves said in a two-page Twitter post. “It’s extremely rare for me to want to come to a social media platform to complain about something like this. I know there are way bigger things going on in the world at the moment. But I truthfully just don’t want anyone else to have my experience.” Initially, the post described relatively minor issues such as the lack of WiFi and a seat that wouldn’t recline.
An international flight without WiFi or a reclining seat? If you can’t do anything on your phone and can’t get comfortable to sleep, what are you supposed to do? Talk to other passengers? No, thank you. This sounds like a nightmare scenario already.
Musgraves then described a more dire complaint, saying, “But it was the appalling and shockingly hostile behavior of a certain male employee (the flight’s chief purser) that I will be filing a massive complaint against along with many other passengers that were subject to his extremely overblown, unnecessary aggression and erratic behavior. He made me feel unsafe and upset to the point of crying and I witnessed another passenger he also made cry,” Musgraves wrote. “The female flight attendants on board vocalized their own disbelief, and struggles with him as well.”
Here’s the tweet:
yooo @AmericanAir pic.twitter.com/JMmD3IGtB3
— K A C E Y (@KaceyMusgraves) June 5, 2022
As companies usually are when famous people call them out, American Airlines was pretty quick to respond.
An American Airlines communications representative told Billboard the company has reached out to Musgraves to learn more about her experience and to address her concerns. The company also commented on Musgraves’ Twitter post, saying, “These comments concern us,” and asking the singer to send a direct message.
These comments concern us. Please send us a DM with your record locator and additional details.
— americanair (@AmericanAir) June 5, 2022
Musgraves replied, “Yep. Check the DMs.”
Oh, to be a fly on the wall of those DMs. Speaking of flies, it hasn’t been a great week for American Airlines. Besides Kacey’s conundrum, just yesterday TMZ reported that a passenger on an American Airlines flight from Frankfurt, Germany to Dallas-Fort Worth found several bugs in his pre-packaged salad.
Being that the crew member that caused some kind of distress to Kacey, other flight attendants, and at least one other passenger was the chief purser, whose job is to oversee the other flight attendants and make sure that passengers feel safe and (semi) comfortable, it sounds like it’s time for this guy to make like Steven Slater and inflatable slide quit that bitch, or for American Airlines to make good on their promise to investigate and address this person appropriately so future passengers can spend their flights just hating each other rather than being inflamed by a wildin’ flight attendant. Just spitballin’ here, but has anyone checked to see if this chief purser was also the “chief international pre-packaged salad maker?”